Refund Policy

This Refund Policy is formulated for all return and refund applications generated from orders on tangleteezesale.com, and is applicable to all registered users and ordinary shoppers who purchase Tangle Teezer products on our platform. We always adhere to the principles of fairness, openness, standardization and customer priority in handling refund matters. All return and refund operations will be carried out in strict accordance with the rules stipulated in this policy. Our goal is to standardize the after-sales refund process, protect the legitimate rights and interests of customers, and resolve return and refund demands efficiently and reasonably on the premise of ensuring the normal operation of the platform. All settlement on tangleteezesale.com is based on USD (US Dollar), and all refund amounts will also be settled in USD uniformly.

tangleteezesale.com provides a unified 60-day return service for all sold products. Calculated from the date when you successfully receive the ordered goods, you can submit a return application within 60 days if you have reasonable demands for returning the Tangle Teezer products. Products applying for return need to keep the original appearance, original packaging and complete accessories, and shall not have man-made damage, long-term use traces, dirt or missing parts. Returned goods must be the original products purchased from tangleteezesale.com; goods purchased from other channels are not within the scope of return acceptance. We support free return service for all eligible returned items, and customers do not need to bear any return shipping costs during the return process.

If you need to apply for returning goods and refund, please log in to your personal account on tangleteezesale.com first, enter the order management page, select the corresponding order, and submit a formal return application according to the system prompts. When submitting the application, please truthfully fill in the reason for return and attach relevant pictures or descriptions if necessary, so as to help our after-sales team review the application faster. After your application is submitted, our professional after-sales staff will review it within a short time. Once the return application is approved, the system will send the return address and relevant operation instructions to you. Please arrange the return delivery in accordance with the prompted requirements, and fill in the return logistics number on the platform in a timely manner after delivery, so that we can track the returned goods.

After we receive and inspect the returned goods and confirm that the products meet the return standards, we will officially start the refund process. The whole refund processing cycle is 5 to 10 working days. Within this period, our finance team will complete the review, verification and fund return operation step by step. All refund funds will be returned through the original payment channel you used when placing the order. Due to the different processing rules of each payment channel, the arrival time of the refund may have a slight delay after we complete the fund transfer, which is anormal situation of the payment channel and not controlled by tangleteezesale.com. We will record every refund record in the system, and you can check the refund progress and record in the order details page of tangleteezesale.com at any time.

For products that exceed the 60-day return time limit, we will not accept return and refund applications under normal circumstances. If the product has quality problems caused by non-human factors within the return period, we will give priority to handling your return demand. If the returned goods are detected to have man-made damage, missing accessories, damaged original packaging or other situations that do not meet the return standards after being received by our warehouse, we will reject the refund application and send you a detailed explanation through the platform message or email. We do not set any hidden deduction items for eligible refunds, and the refund amount will be calculated according to the actual payment amount of the corresponding order on tangleteezesale.com.

Before submitting a return and refund application, please carefully confirm whether the products meet the return conditions specified in this policy. Please keep all original packaging, product manuals and attached accessories properly during the return period to avoid affecting the review result of the return. When filling in the return logistics information, ensure that the logistics number is accurate, so as to prevent the returned goods from being untraceable. If you encounter problems during the return and refund process, you can contact our customer service team through the official contact channels of tangleteezesale.com at any time, and we will provide professional guidance and assistance for you.