Shipping Policy

This Shipping Policy applies to all orders placed on tangleteezesale.com. As a professional online retail platform focusing on Tangle Teezer detangling hair brushes, we have formulated standardized and unified shipping rules to ensure that every customer’s order can be processed, shipped and delivered in an orderly manner. All services involved in product delivery on tangleteezesale.com follow the regulations stated in this policy, covering order processing time, shipping scope, delivery cycle, shipping fees and related supplementary explanations. We promise to provide stable, efficient and transparent shipping services for all users shopping on our website, and fully disclose all shipping related information to avoid any unclear rules or hidden charges.

Once you complete your order payment and the order is confirmed successfully on tangleteezesale.com, our professional warehouse team will start sorting, inspecting and packaging your purchased Tangle Teezer products immediately. We set a unified order processing and shipment cycle: all valid orders will be arranged for formal shipment within 1 to 3 working days after confirmation. During this period, our staff will conduct a second inspection on the products to ensure that the goods are complete, undamaged and in brand-new condition before packaging. We will not delay the shipment of normal orders without special reasons. In case of a small number of unexpected situations such as temporary product inventory adjustment, we will update the order status on the platform in a timely manner to keep customers informed of the latest progress.

After the goods are dispatched from our warehouse, the overall delivery time to the customer’s receiving address is uniformly 6 to 12 days. This delivery cycle is applicable to all delivery areas served by tangleteezesale.com, with no differentiated time settings for different regions. The delivery time includes the transportation, transit and final local distribution links of the goods. Affected by conventional logistics transit rules, individual orders may have slight fluctuations within the 6-12 day cycle, which belongs to the normal range of logistics operation. We will track the logistics information of all orders in real time, and customers can check the latest delivery status of their orders through the order center on tangleteezesale.com at any time. We do not provide expedited shipping services for the time being, and all orders will be delivered in accordance with the standard 6-12 day cycle.

tangleteezesale.com implements a full-site free shipping policy for all products and all valid orders. There is no minimum order amount requirement to enjoy free shipping service. No matter how many Tangle Teezer hair brushes or other related products you purchase in a single order, you do not need to pay any additional shipping fees. This long-term free shipping rule is one of our core service advantages, aiming to reduce the shopping cost of every customer and create a more cost-effective shopping experience. All shipping expenses during the whole delivery process will be borne by tangleteezesale.com, and we will never charge customers extra logistics fees in any name.

To ensure that Tangle Teezer products arrive at the customer’s hands in perfect condition, we adopt professional shockproof and anti-collision packaging for all goods on tangleteezesale.com. Our packaging materials are selected according to the characteristics of hair brush products, which can effectively avoid product scratches, deformation or damage during long-distance transportation. Each product will be independently packaged first, and then placed in a solid outer carton for consolidated delivery. If you find that the outer packaging is severely damaged or the product is abnormal after receiving the goods, you can contact our customer service team in time according to the customer service channels on tangleteezesale.com, and we will follow up and solve the problem for you as soon as possible.

When your order arrives, please check the outer packaging and the products inside on the spot as much as possible. If you find missing items, damaged products or inconsistent goods, please keep relevant photos and evidence, and contact our customer support team via the official contact information on tangleteezesale.com. We will verify the situation and provide corresponding solutions in accordance with relevant after-sales policies. Please ensure that the receiving address, contact phone number and other information filled in when placing the order are accurate and valid, so as to prevent the goods from being unable to be delivered normally due to incorrect information, which will affect your receiving experience.