Terms of Purchase

These Terms of Purchase are formulated to standardize the online shopping behavior of users and the commodity transaction behavior of tangleteezesale.com. All users who browse, select products, place orders and complete purchases on tangleteezesale.com shall be deemed to have fully read, understood and agreed to all the contents of these terms. This terms apply to all transaction behaviors of Tangle Teezer detangling hair brushes and related products on our platform. tangleteezesale.com has the right to update and revise these Terms of Purchase according to the actual operation situation, and the revised terms will take effect after being published on the website. Continuing to use the platform for shopping after the update means that you accept the revised terms.

When you conduct shopping transactions on tangleteezesale.com, you need to ensure that all information you fill in during account registration and order placement is true, accurate and complete, including receiving name, receiving address, contact phone number and payment information. You shall be solely responsible for all consequences caused by false, wrong or incomplete information. Users shall use the platform in accordance with normal shopping purposes, and shall not use tangleteezesale.com to carry out illegal transactions, malicious orders, malicious returns, bulk hoarding for resale and other behaviors that violate the platform rules and public order and good customs. Once we find abnormal shopping behaviors, we have the right to restrict the corresponding account rights, cancel abnormal orders and refuse to provide subsequent services.

All products displayed on tangleteezesale.com are Tangle Teezer brand detangling hair brushes and matching accessories. We try our best to ensure that the product pictures, product descriptions, product parameters and other information on the page are consistent with the actual products. Due to the influence of shooting light, display equipment and other factors, a slight color difference between the picture and the physical product is a normal phenomenon, which does not belong to the scope of product quality problems. After you successfully place an order and complete the payment, the order will take effect officially. We will arrange shipment within 1 to 3 working days in accordance with the Shipping Policy. Once the order is shipped, the goods will be delivered to the receiving address you filled in, and you shall bear the obligation to receive the goods normally.

All transaction settlements on tangleteezesale.com are uniformly denominated and settled in USD (US Dollar). We support a variety of mainstream formal payment channels. When making payment, please confirm the order amount and commodity information carefully. After the payment is completed successfully, the order status will be updated synchronously. Please do not repeatedly submit payments for the same order to avoid repeated deductions. If the problem of repeated payment occurs due to system reasons, we will verify the payment record and return the extra amount to your original payment account in accordance with the refund rules. We do not accept offline cash payment, private transfer and other payment methods outside the platform, and all transactions must be completed through the official payment channel of tangleteezesale.com.

All orders on tangleteezesale.com enjoy full-site free shipping with no minimum consumption limit, and the unified delivery cycle is 6 to 12 days. Users shall abide by the Shipping Policy to complete the receipt of goods. For after-sales links such as return and refund, all operations must be carried out in strict accordance with the Refund Policy issued by the platform. The 60-day free return service is only applicable to products that keep intact appearance and complete accessories. Any return and refund application that violates the after-sales rules will be rejected by the platform. The after-sales service provided by us is only for the products purchased on tangleteezesale.com, and we do not provide after-sales support for products purchased through other channels.

Under the following circumstances, tangleteezesale.com has the right to unilaterally terminate the transaction and cancel the order: the user has maliciously placed a large number of orders; the order information is obviously false and cannot be contacted; the product is out of stock and cannot be delivered for a long time after the order is placed; the user violates platform rules and shopping terms. After the order is cancelled due to the above reasons, we will refund the paid amount to the original payment account in accordance with the refund process. If the user voluntarily applies to cancel the order before the goods are shipped, we will also handle the cancellation and refund in accordance with the process. Once the goods have been shipped, the order cannot be cancelled at will, and the user needs to complete the receipt process first and then apply for return in accordance with the after-sales policy.

tangleteezesale.com will try its best to ensure the normal operation of the website and the smooth progress of transactions. For the loss caused by force majeure factors such as natural disasters, extreme weather, network failure and logistics system failure, we will actively cooperate with users to solve the problem, but do not assume corresponding liability for compensation. Users shall properly keep their account information and payment information. All losses caused by account leakage, password theft and improper operation by the user shall be borne by the user themselves. If you have disputes in the process of transaction, both parties shall solve them through friendly negotiation first; if the negotiation fails, the two parties can solve them through the agreed channels.